Yesterday afternoon, my phone died. I went to the Apple store where they concluded that it had a problem that was under the warranty and they issued me a new phone. That was at 7:00 p.m. my time. Now, at 3:00 p.m. my time the following day, I finally got my phone running again. The problem seems to have been that no single person — and I dealt with multiple people at Apple, Sprint, and Best Buy — had sufficient knowledge to solve the problem. Instead, every person to whom I spoke, starting at 8:00 this morning, had another piece of information to add to the puzzle. And of the many people to whom I spoke, only two were useless. The rest were very helpful and very kind. But I’ve still spent my day bouncing from phone call to phone call and store to store on this treasure hunt.
I’m incredibly happy that the situation is finally resolved, but I regret the lost day. I’m only now getting to the business of the day. It’s a reminder that technology is wonderful . . . right up until the moment when it’s not.