I’m on the phone trying to book tickets with United to take one of the Bookworms off to college later this summer. I have no words for how helpful the United employee on the other end of the phone has been.
I contacted him initially after the website refused to accept my booking. It turns out that this failure was because of the way the family’s frequent flyer miles and payment methods are linked — the linkage was blocking something I was trying to do. This nice young man has spent almost an hour on the phone with me looking for a workaround the limitations.
Getting this kind of service from United is nothing new. A few years ago, forgetting about time zone changes, I booked a flight to Tokyo that had us arriving 24 hours after our tour group had already left Tokyo. I was in tears when I called United and the clerk couldn’t have been more helpful. “Don’t worry, ma’am. We’ll make it right for you” — and he did, getting us on a flight that arrived on time with a minimal penalty for my foolishness.
So, this is an open thread, but if you like, it might be nice to share stories of good customer service that you’ve experienced over the years.
And yay! Booking completed on very good terms. Thank you, United.