“We are sorry. The humanoid you have reached is no longer….”

Frederica Mathewes-Green writes a screamingly, hair-pullingly funny article about her failed effort to book a flight for herself and her family. We've all been there: the extremely nice Indian phone operator who never quite understands your American English; the fact that, when dealing with a big company, every employee has different ideas about corporate policy; and the hollow fiction of the "contact us" email addresses or forms, that just send computerized answers back your way. It's all there. There's also a useful link to Get Human, a website set up to help us with the difficulties of deal with modern corporate phone systems.

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  • Kevin

    Interesting article and great timing; all morning I have worked to get a price quote on a KTA crystal, 5mm x 5mm x 1mm cut at a 43 degree bias from the optical axis and polished on both sides. It turns out the only people that supply this particular esoteric item are all (I’m guessing Chinese–even at the American suppliers) with whom English is apparently their third language.

  • http://palmtreepundit.blogspot.com Anne

    We had a similar experience to Mathewes-Green when we were trying to use some Delta SkyMiles for our trip to Georgia. It took forever, and the guy (in India) never really understood what we were trying to do. We finally thought we had it resolved, and then our confirmation had a wrong name on it. That took another phone call and going ’round and ’round again. We finally got the right name on the confirmation, but I didn’t breathe a sigh of relief until we checked in for our flight.

    And don’t get me started about our problems with one of our Dell computers… My husband has spent hours on the phone with someone in India, and it still isn’t resolved.

  • http://ymarsakar.blogspot.com/ Ymarsakar

    This can be solved with delegation. But I suppose Delta doesn’t trust the Indians enough to let them do things to their database.