Frederica Mathewes-Green writes a screamingly, hair-pullingly funny article about her failed effort to book a flight for herself and her family. We've all been there: the extremely nice Indian phone operator who never quite understands your American English; the fact that, when dealing with a big company, every employee has different ideas about corporate policy; and the hollow fiction of the "contact us" email addresses or forms, that just send computerized answers back your way. It's all there. There's also a useful link to Get Human, a website set up to help us with the difficulties of deal with modern corporate phone systems.Email This Post To A Friend
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